Frequently Asked Questions

Everything you need to know about shopping with Access Denied.

How long does shipping take?

Domestic orders are typically processed within 1-2 business days and delivered within 3-5 business days. International shipping times vary depending on the destination but usually take 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Please visit our returns portal to initiate a request and receive a prepaid shipping label.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Are your materials sustainably sourced?

Access Denied is committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we vet all our manufacturing partners for fair labor practices.

Can I change or cancel my order after it's placed?

Once an order is placed, it is sent immediately to our fulfillment center. You have a 30-minute window to contact customer support for cancellations; after that, the order must be processed as a return.